Privacy Policy

1. Information We Collect

A) Personal Information

When you register, place an order, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely via payment gateways; we do not store card details)
• Order history and purchase preferences
• Account login credentials (username and encrypted password)

B) Non-Personal Information

We also automatically collect certain non-identifying information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device information (desktop, mobile, tablet)
• Pages visited, time spent, and navigation patterns on our website
• Referral source (how you arrived at our website)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and track your orders
• To send order confirmations, invoices, and shipping updates
• To provide customer support and respond to inquiries
• To send promotional communications, offers, and newsletters (you may opt out at any time)
• To improve our website, product listings, and user experience
• To detect and prevent fraud or unauthorized access
• To comply with applicable legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve overall performance. Cookies are small text files stored on your device.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website, such as the shopping cart and saved preferences.

4. Data Security

We implement industry-standard security measures — including SSL encryption, secure servers, and access controls — to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Logistics partners: To facilitate delivery of your orders
• Payment gateways: To process transactions securely (Paytm, Razorpay, UPI, etc.)
• Service providers: Third parties that assist with platform operations (hosting, analytics, email services) under strict confidentiality agreements
• Legal compliance: When required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information via your account settings
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing emails at any time using the link in the email footer
• Withdraw consent: Withdraw your consent to data processing where applicable

To exercise any of these rights, please contact us at info@fidusindia.com.

7. Third-Party Links

Our website may contain links to third-party websites, payment portals, or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before submitting any personal information.

8. Children's Privacy

Our services are intended for adults and business users. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

📧 Email: info@fidusindia.com

📞 Phone: +918744999901

📍 Address: Plot No. 39SP, HSIIDC, Industrial Area Phase VI, Pace City II, Sector 37, Gurugram - 122015, Haryana, India

🌐 Website: https://industrialneeds.co

11. Consent

By using our website https://industrialneeds.co, registering an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.